Settings‎ > ‎Company Settings‎ > ‎Email Settings‎ > ‎

Order Feedback Request Setting

Feedback reminder emails will only be sent for order from specific channels checked on this page. The frequency of the feedback emails is controlled on another page called 'Email Rules'.
Note: There are some channels that don't provide customer emails, and some that don't want merchants to send emails directly to the customers. Amazon automatically sends feedback requests to the customer, so there is no need to configure feedback reminders in SellerCloud for Amazon.
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