This sample email can be used to proactively contact a customer who has not received their order. When SellerCloud receives an "Undeliverable" status from the carrier, that would trigger this email to be sent to the customer.
Please let us know if you have received your order.
Dear #?FirstName?# #?LastName?#
Order Number #?OrderNumber?#
If you have not yet received the order Please make sure to call us at -------------------.