Settings‎ > ‎Company Settings‎ > ‎Email Settings‎ > ‎Email Templates‎ > ‎

Order Undelivered Sample Template

This sample email can be used to proactively contact a customer who has not received their order.  When SellerCloud receives an "Undeliverable" status from the carrier, that would trigger this email to be sent to the customer.
  • Template needs to be assigned to the Order Undelivered email template assignment.
  • Email rules must allow this email. This is a per channel setting on the company level.
  • Tracking delivery date must be configured

Dear #?FirstName?# #?LastName?#
Please let us know if you have received your order. 
Order Number #?OrderNumber?#
#?OrderItemsDetails?#

If you have not yet received the order Please make sure to call us at -------------------.

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