This report is used to reconcile the FBA refunds with an FBA return or reimbursement.
An FBA refund is recorded on the Amazon Settlement report, a return on the Returns report., and a reimbursement on the Reimbursement report. This report reconciles data from these multiple Amazon reports into a single report, and gives you the balance.
The Total Credit Amount column displays the amount refunded to the customer. This is reconciled against the Reimbursed and Returned columns to give you a balance. If there is a balance, you can make inquiries with amaozn as to why something wasn't reimbursed or returned.
Please note: Sometimes Amazon will reimburse in installments. They also may reimburse for the item cost rather then the refunded amount. There is no way for SellerCloud to determine if Amazon considers an order to be closed or if they are still processing the return/reimbursement.
The Return and Reimbursement Detailed Reports is similar and just adds some more detail, like Customer Return Reason and Item Disposition.