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Preventing Orders from Shipping

Often there is a need to prevent or flag certain orders from shipping until certain criteria is met. Below is outlined several scenarios of how to prevent or flag orders from being shipped in the regular process.

No Payment 
By default, retail orders that are unpaid will not ship, nor will they load into ShipBridge. 
However you can be allow to ship unpaid orders at the customer level. Configure in the following way:
  1. Enable Client setting Allow shipping unpaid orders.
  2. Navigate Company Settings > Toolbox > Shipping. Enable the setting Allow shipping regardless of payment status for selected customers.
  3. Open the Customer tab and search for that customer.
  4. Enable option Allow Shipping Unpaid Orders
  5. Save.
You can allow at the order level orders with no payment to ship in the following way:
  1. Enable Client setting Allow shipping unpaid orders.
  2. On the order detail page, select "Allow to ship even if not paid" from the action menu.

Back Orders
There are two options of flagging orders for back orders or items with no inventory. These options are configured in ShipBridge.
  1. Colorize the row - Menu > Options > General Settings. Enable option to colorize the order row when inventory for that order falls to a set quantity. You can select a color from the pallet, and set a inventory level. The order Row will remain colorized until products in order rise above the set level.
  2. Divert Order to "Requires Attention" tab. Menu > Customize Interface > GUI tab. Enable the option Auto Move Orders with Backorder Items to Attention tab. A Requires Attention tab will display next to the Shipped and Unshipped tabs above the order grid. Backorders will import under that tab until the inventory becomes available.

DropShip Orders
Navigate Company Settings > Toolbox > Shipping. Enable Dropship = None to prevent order with any dropship status from "Pending" or greater from exporting into ShipBridge. Enable DropShip < Requested to prevent orders with a dropship status of "Requested" or greater from exporting into ShipBridge. Note: this will not prevent marking orders as Shipped in SellerCloud.


Blacklisted Orders
Orders can be set to be blacklisted based on set criteria. Read about blacklisting orders here.


For Any Reason
Orders can be placed to an On Hold status which will prevent shipping and exporting to ShipBridge.
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