Often there is a need to prevent or flag certain orders from shipping until certain criteria is met. Below is outlined several scenarios of how to prevent or flag orders from being shipped in the regular process.
By default, retail orders that are unpaid will not ship, nor will they load into ShipBridge.
Wholesale orders will load into ShipBridge, but will not be able to ship until the Customer has been defined as a Wholesale customer and allowed to ship unpaid orders. Configure in the following way:
You can allow orders with no payment to ship for specific retail customers in the following way:
There are two options of flagging orders for back orders or items with no inventory. These options are configured in ShipBridge.
Navigate Company Settings > Toolbox > Shipping. Enable Dropship = None to prevent order with any dropship status from "Pending" or greater from exporting into ShipBridge. Enable DropShip < Requested to prevent orders with a dropship status of "Requested" or greater from exporting into ShipBridge. Note: this will not prevent marking orders as Shipped in SellerCloud.
Orders can be set to be blacklisted based on set criteria. Read about blacklisting orders here.
For Any Reason
Orders can be placed to an On Hold status which will prevent shipping and exporting to ShipBridge.
Order Management >