When an order is downloaded from a channel into SellerCloud, an order document with order details are created. Likewise, when the order is shipped a tracking document is created to be sent to the channel.
Order documents passed between SellerCloud and the sales channels (tracking upload, cancellations, etc) can be viewed from the order detail page. Depending on how the channel send orders, the order download document may or may not display.
Select View Action Documents from the action menu and press Go. The documents will display in a grid and can be downloaded and viewed.
Documents are also stored per channel on the channel settings submenu. Depending on the document, it may be stored under Reports, Downloaded Documents, or Uploaded Documents
Please note: documents are only stored on the server for a few weeks only. After that time period they are deleted from the server.
Order Management >