Replacement Order

Sometimes you will need to replace an order of defective merchandise or if the order got lost in the mail. There is no need to start from scratch. Simply open the original order and select Create Replacement Order from the action menu. This will create a new order with the exact same information. Payment will be discounted fully by default, so if the customer is simply reordering an item, you would need to adjust the discount and receive payment. 

Please Note: If the customer will be returning the order, you should first create an RMA before replacing the item.

Creating a replacement order is particularly important to keep inventory levels current. While unshipping an order and reshipping it would get the order out to the customer, the inventory level would not show a deduction in inventory. A replacement order, however, is a new order, so it uses a new item and deducts from the current inventory levels. There is an option, however, to not deduct inventory for replacement orders.



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