process of canceling an order that was paid for but not yet shipped
can vary based on where the order originated. (Read here on refunding orders)
Once an order is cancelled, it will be prevented from going into ShipBridge for shipping. Even if the order is already on your ShipBridge grid, the order status will be checked automatically and will be prevented from shipping.
On most marketplaces, customers can initiate a cancellation request; they can not cancel an order by themselves. The process of how the buyer contacts the seller differs in each channel.
orders originating at a local site, such as website , phone or email
order, simply select Set to Cancel from the action menu and
click GO. Follow prompts. Refund Payment if necessary.
orders originating at Amazon, Raketun (Buy.com), Sears or Newegg, it
can only be canceled before
it has been marked as Ship
Select Cancel Order on the action menu of the Order Detail
page. That will take you to a page where you can confirm the
cancellation and notify Amazon, Buy.com, Sears or Newgg. A cancellation reason is required.
the order has already been Ship
on Amazon, Buy.com, Sears or Newegg, you will need to issue
- Buyer Cancellations - Amazon buyers can initiate a cancellation request; they can not cancel an order by themselves. The cancellation request will be viewable on Seller Central. You will have up to 2 days to respond. After 2 days the buyer may contact Amazon directly for a resolution. As noted above, the order should be canceled in SellerCloud.
- With Seller Fulfilled Prime orders, the buyer contacts Amazon directly for all customer service related issues.
orders originating at eBay, open the order detail page and select Cancel Order on eBay. Press Go. On the following page, select a cancellation reason. Press Continue. eBay will refund the customer and all transactions fees.
If a customer want to partially cancel an order, click Edit Order and revise the quantity. If the customer wants to cancel one item in a multi-item order revise the quantity to zero.