You can create rules which can blacklist orders based on
certain criteria. For example, if you have a customer who repeatedly orders,
and then gives bad reviews, you may want to flag and cancel orders from that
customer. Or let's say you want to prevent orders with a shipping address to a
freight forwarder because of potential complications with those delivery services. Creating
blacklisting rules can flag those orders and prevent them from shipping.
Import Blacklisting Rules
- Navigate Settings > Blacklisting Rules.
- Click Add New Rule.
- Set parameters for rule. You can blacklist by:
Setting multiple parameters in a rule will only flag orders with all parameters only if the Apply if all conditions met is enabled. Otherwise, it will flag orders that meet even one condition in any rule.Activate the rule and save.
- Company Name Contains
- Address (even a partial address)
- Email (even a partial email)
- eBay UserID (even a partial UserID)
- Phone numbers can also be blacklisted and will be matched against plain number format and formatted with "()" ''-" as well.
- IP Address
Search for blacklisted orders with blacklisted filter in Advanced Search tab. The
orders blacklisted status will display in the order status column together with
the blacklisting rule's ID that is
applied to the order. Black
listed orders can still be shipped in SellerCloud. However, in ShipBridge, you
can prevent your shipping department from shipping black listed orders by
enabling the Stop Blacklisted Order options on the General Settings
Blacklisting rules can be imported in bulk. On the above page, download the excel template. Populate it and save. Then choose the file and press Upload Blacklist. Use the value "True" "False" to enable/disable the "Active" and "Require All Conditions" columns.