Automatic Order Import
Orders are imported automatically by setting up a scheduled task with the Houzz Order Import plugin. The FTP folder to pull orders from is "auto_download." That should be placed in the Folder field on the scheduled task. Houzz will run the reports every hour at the top of the hour, so you can schedule your task accordingly.Please note: Houzz will not drop orders that have been marked as "Charged" (which must be done on Houzz to process the payment). Ensure that the orders have been imported into SellerCloud before marking them as charged on Houzz. If you have marked them, as Charged, download the order file from your Houzz Seller Central and import manually (Orders > Import Orders > select Website/Plugin > select Houzz Plugin > choose file and Import).
Shipping Houzz Orders
Use ShipBridge to print shipping labels and packing slips.
Automatic Tracking Export
After shipping the orders, tracking will upload to Houzz via a scheduled task set up with the Houzz tracking export plugin. The tracking export file must be named: “order_vendorname” in .csv format.
SellerCloud Support should create a custom column "EXPORTED_TO_HOUZZ". The plugin sets the value to "True" after it exports each order. Only shipped orders with out value of "True" will be exported in the next tracking export. The other steps that Houzz requires (charging the order...) have to be done manually.
Houzz Order Cancellations and RefundsCancellations and refunds must be handled through your Houzz portal.