Automate Buy.com Order Download and Tracking Upload
Sales Tax on Buy.com Orders
Buy.com's tax collection policy states "Rakuten.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California and Massachusetts and any other states or localities that it deems is required."
By default, the entire customer's payment including the taxed amount will come in on the order. The taxed amount will also show on the order. However, since Buy.com is located in California, they will will take care of the tax remittance to the state of California themselves. If you wish, you can enable a Buy.com setting to ignore tax on California orders.
Cancel a Buy.com Order
Buy.com orders can only be canceled before it has been marked on Buy.com as Ship Confirmed. If the order has already been Ship Confirmed on Buy.com, you will need to issue a Refund. See below.
Refund a Buy.com Order
If the item is being returned, you should create an RMA. Refunds can also be issued from the RMA. Read more here.