Refunding or cancelling many Amazon orders one at a time may cause throttling which can affect other communications with Amazon. To prevent this, refund and cancellation requests can now be added to a batch, then the batch can be pushed all at once in a single document.
- Enable client setting Queue Amazon Order Refunds.
- When this setting is enabled, a link is added under the Orders tab called “Amazon Order Refund Queue”. All cancellation and refund requests are sent to this page.
- From the Amazon Order Refund Queue page, you will see any refund/cancellation requests not yet sent to Amazon. You can see either refund or cancellation requests based on the option selected under Queue Type.
- You can then select all or a few cancellations/refunds and process them from the option in the Action Menu. All selected will be sent in a single file to Amazon. Note: There is a limit of 15 that can be processed in a single batch.